Where is your data stored and who it’s shared with?

Your personal data is held on a combination of our own systems and systems of the suppliers we use to provide our services. Read more here.

When you provide your personal data to us, some of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as our technology partners to administer the services we provide, and airlines, airports, hoteliers, insurance companies and ground handling agents, so that they can provide you with the arrangements and assistance you require.

Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA. We aim only to transfer your data to third parties outside of the EEA where either:

(a) your personal information will be subject to one or more appropriate safeguards set out in the law. These might be the use of standard contractual clauses in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme); or

(b) the transfer is necessary to enable your contract to be performed.

In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity .

Freedom Travel is part of the Thomas Cook Group. The Thomas Cook Group includes the Freedom Travel companies Freedom Travel Group and Freedom Personal Travel Advisors, our subsidiaries, our ultimate holding company and its subsidiaries. We may disclose your personal information to any member of the Thomas Cook Group for business purposes (those business purposes include holding your data on central/shared systems for administering bookings and supporting customers in destination countries).

We may pass your data to relevant third parties for the purpose of detecting and preventing fraudulent payments or bookings.

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